It is a confidential service that aims to:
- advise and support patients, their families, and their carers
- listen to patients' concerns, queries and suggestions
- help sort out problems quickly on your behalf
- inform patients, their families and their carers about the Trust's Complaints Procedure
- assist you if you have any concerns about your rights as a patient and how the OUH is fulfilling its part of the NHS Constitution with regard to your own care.
Contact details
To make a formal complaint, please see Complaints.
John Radcliffe Hospital
- Tel: 01865 221473
- Email: PALS@ouh.nhs.uk
- John Radcliffe Hospital
Churchill Hospital
- Tel: 01865 221473
- Email: PALS@ouh.nhs.uk
- Churchill Hospital
Nuffield Orthopaedic Centre
- Tel: 01865 221473
- Email: PALS@ouh.nhs.uk
- Nuffield Orthopaedic Centre
Horton General Hospital
- PALS Office
Horton General Hospital
Oxford Road
Banbury, OX16 9AL
- Tel: 01295 229259
- Email: PALS@ouh.nhs.uk
- Horton General Hospital
Useful resources
Accommodation for relatives
The following websites offer information about local accommodation for families of patients in hospital.
Support for carers
Do you look after someone? Carers Oxfordshire listens to carers and provides information and advice. It also aims to help carers get the support they may need.
Tel: 0845 050 7666
Email: carersoxfordshire@oxfordshire.gov.uk
Support for carers at Oxford University Hospitals
Please see Carers' information
