Patient feedback

Please tell us about your experience

Tell us about your experience of face-to-face, video or telephone appointments.

Email: patient.experience@ouh.nhs.uk

Patient Advice and Liaison Service

Confidential advice, support and practical help.

Friends and Family Test

Overall, how was your experience of our service?

Complaints

When things go wrong, it is vitally important to put them right and ensure the same mistakes do not happen again.

Questions or advice

For help and support, or an issue that needs resolving, please contact our Patient Advice and Liaison Service (PALS).

To change an existing appointment please see Appointments.

To make a complaint about your care or treatment (or that of someone close to you), please see Complaints.

Feedback

If you would like to give feedback about a particular ward or department, please complete the Friends and Family Test survey.

To provide general feedback about our Trust, or to praise or thank our staff for a positive experience, please email our Patient Experience Team.

Email: patient.experience@ouh.nhs.uk

If you are commenting on a particular department, please be as specific as you can so that we can pass your message on to the relevant team.

We aim to respond as soon as possible, however please do not use this email address for matters needing urgent attention.

We will not respond to messages containing abusive or foul language.

Give feedback via Healthwatch

Patient stories

OUH patient stories cover a range of experiences, conditions and circumstances.

If you have had an experience in our hospitals, as either a patient or a carer of a patient, that you feel our staff could learn from, and you are willing to be interviewed about this, please contact us.

Email: patient.experience@ouh.nhs.uk

Support for you and your family

Bereavement service

Practical and emotional support to the immediate family or next of kin of anyone who dies as a patient of the Trust.

Chaplaincy

Our 24 hour Chaplaincy service supports patients and relatives of all faiths and none.

Carers' information

Do you look after someone or does someone look after you? Our carers' information provides advice and resources to help you get the support you may need.

Oxfordshire Advocacy Hub

Our NHS Complaints Advocates can help you to raise your concerns.

Get involved

Get involved - find out how you can get involved in the work of the Oxford University Hospitals, through our our Public Partnership Groups (PPGs) and Healthwatch Oxfordshire, and by volunteering and fundraising.